Privacy Policy

Protecting your privacy is really important to us at Supr. Accordingly, we are providing this Privacy Policy to explain our practices regarding the collection, use, and disclosure of personally identifiable information (“PII”) that we receive when you use our website available at www.suprapp.io (the “Site”), our mobile applications available at www.gosupr.com (the “Supr App”) or our services available via the Site and App (collectively, the “Services”), whether you are a user (defined below) or a Supr administrator (“Administrator”) (defined below). This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Any information that we collect is subject to the Privacy Policy in effect at the time that information, including your PII, is collected. We may, however, modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of those changes by posting them on the Services or by sending you an email or other notification, and we will indicate when those changes will become effective. 

HOW DO WE COLLECT AND USE INFORMATION?
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account on the Services (an “Account”), if you are an Account holder), and to enable you to enjoy and easily navigate our Services. Information Collected Through Our Services. If you visit our Site, you may choose to provide an email address and phone number in order to obtain information about our Services. We collect this information only for our own authentication and marketing purposes and will not sell or otherwise share this information with third parties. If you are an enterprise user of our Services, your company provides us with certain PII in order to set up and maintain your account, in addition to which, you provide certain content in the form of images, videos, and information, which are securely shared inside your enterprise via our services.  If you respond to a survey administered via our Services you are a “Survey Respondent”, and we may collect PII about you in connection with such survey responses on behalf of the Supr Client (defined below), as described under the Section entitled “Survey Information”. If you are an Administrator, we will collect PII about you that you provide to us in connection with your use of the Services. When you download and use our App, we automatically collect information about the type of device you use, operating system type and version, to improve, personalize and enhance our Services. Information Collected Using Cookies and other Web Technologies. We and our marketing partners, affiliates, or analytics or service providers, like many website owners, use automated data collection tools such as Cookies and similar technologies to collect certain information, in order to, among other things, analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services, whether you are Survey Respondent or an Administrator. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies and similar technologies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties. “Web Beacons” (also known as clear gifs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail). “APIs” or application programming interfaces are software components that enable our Services to communicate with third-party services. We may use APIs to enable our Services to communicate with and gather information from third-party services, such as single sign on (SSO) services, used by our users. We may receive reports based on the use of Cookies, Web Beacons, APIs, and other similar technologies by third-party services providers that we engage, on an individual and aggregated basis. Log Data. Our servers automatically record certain information about how users use our Services (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, browser type, operating system, the web page that a user was visiting before accessing our Services, the pages or features of our Services to which a user browsed and the time spent on those pages or features, search terms, the links on our Services that a user clicked on, comments and other communications conducted over our Services, information from other third party products and services that we enable users to connect to their Accounts and other statistics. We use this information to administer the Services, and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our users’ needs and preferences. We may combine the Log Data with other information we collect about you. We do this to improve our Services or to improve marketing, analytics, or functionality. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you or to improve marketing, analytics, or Site functionality. Location Information. We may ask for, access, or track location based information from your mobile device while you are downloading or using our App or Services.

Survey Information. If you are a Survey Respondent, we will collect your survey responses and provide them to the Supr Client, (defined below) (including its Administrators), all under the direction of the Supr Client, who is the data controller in the context of any information you provide in connection with a survey. The “Supr Client” is the Supr corporate customer or client which is responsible for administering the survey. Unless we tell you otherwise via the Services before you respond to a particular survey, we will provide your survey response without directly identifying you to the applicable Supr Client; however, please be advised that, it is possible that the Supr Client may be able to determine your identity based on the information you include in your survey responses (by way of example, but not limitation, if you include PII or non-PII from which you may be identified in your comments or other written survey responses). We will however, in some cases, associate a Survey Respondent’s PII with your survey responses and provide your PII combined with your responses to the applicable Supr Client but we will inform you of this before you respond to the survey. In such cases, if you don’t want your PII associated with your survey responses and provided to the Supr Client, then you should not respond to the survey in question. The Supr Client may use and disclose your survey responses as they so choose, subject to the terms of their respective agreements with us. We may also disclose survey responses as further described in the Section entitled “Information Shared with Third Parties”.

ANALYTICS 
We use third-party analytics services, such as Google Analytics, Mixpanel, and Flurry Analytics, to collect and analyze the non-personally identifiable information described above. These analytics services use the visitor tracking technology we have described above, such as a Cookie, tracking pixel or other mechanism to collect, use, share and store our users’ data. You can find more details about how Google Analytics collects, uses and stores our users’ data by reviewing the Google privacy policy, located at http:/www.google.com/intl/en/policies/privacy/. In addition, Google Analytics provides you with the ability to opt-out of its tracking services. Details of such opt-out are available at https://tools.google.com/dlpage/gaoptout/. Opting-out of the Google Analytics services will affect only the collection and use of your data by Google Analytics, not by any other party. Our marketing partners, or other analytics service providers, also use Cookies, Web Beacons, tags, and scripts, to analyze trends, and help us administer the Services, track users’ movements around the Services, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

DO NOT TRACK
We may use Cookies to collect PII or track user’s online activities over time and across different websites.  In connection with such activities, we will honor the Do Not Track setting in your browser. Third party service providers we have engaged may use Cookies to collect your PII or online activities over time and across different web sites. For more information regarding Do Not Track mechanisms, see http://allaboutdnt.com/.

WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES?
We will not share any PII that we have collected from you, whether you are a User, Survey Respondent, or an Administrator, except as described below:

Information Shared with Our Services Providers. We may engage third party service providers to work with us to administer and provide the Services such as a cloud service provider to host Supr’s service and providing technical support. These third-party services providers have access to your PII only for the purpose of performing services on our behalf. 

Non-PII Shared with Third Parties. We may share aggregated information and non-identifying information with third parties, including other users, to enhance the effectiveness of our Services and for industry research and analysis, demographic profiling, benchmarking, and other similar purposes. For example, we may share aggregated, non-identifying user or organizational information with other Supr Clients to enable them to compare their organization’s metrics (e.g., survey response rates) with organizations of similar size and/or industry. 

Information Shared with the Supr Client. As described above, in some cases, for Survey Respondents we will associate their PII with their survey responses and provide this PII combined with the responses to the applicable Supr Client but we will inform Survey Respondents of this before they respond to the survey. 

Information Shared with Third Parties Upon the Request of the Supr Client. For Survey Respondents, we will share their survey responses and PII associated with such responses with third parties upon the request of the applicable Supr Client, provided we obtain consent from the Survey Respondents in advance of sharing such information. Transfers to subsequent third parties are covered by the service agreements with our Clients. 

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction. Information Disclosed for Our Protection and the Protection of Others.  In certain situations, Supr may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

MODIFYING YOUR INFORMATION
Upon request, Supr will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at hello@suprapp.io. Site Users. If your personal information changes, or if you no longer desire our Services, you may correct, update, amend, delete/remove, ask to have it removed from a testimonial on our Site or deactivate it by emailing us at hello@suprapp.io headed “subject access request” or write to us at Supr, Attn: Privacy Policy Administrator, 222 Broadway, 21st Flr, New York, NY 10038. Before we process any request, we may request personal information to verify your identity where allowed by law. Where permitted by local law, we may reject requests that are unreasonable or impractical. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your Account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Survey Respondents and Administrators. Supr collects information under the direction of Supr Clients and has no direct relationship with the individuals whose personal data it processes. If you are either a Survey Respondent or an Administrator and would no longer like to be contacted by the applicable Supr Client, please contact the Supr Client directly. In addition, if you want to correct, amend, or delete inaccurate PII you have provided in connection with a survey or in connection with your Administrator Account, you should direct your query to the Supr Client. If we are requested by the Supr Client to remove data, we will respond within a reasonable timeframe.

RETENTION OF YOUR INFORMATION
We will retain your PII that we process on behalf of the applicable Supr Client for as long as needed to provide Services to our Supr Client. We will retain this PII as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

OPT-OUT PREFERENCES
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your Account settings page, or you can email us at hello@suprapp.io or write to us at Supr, Attn: Privacy Policy Administrator, 222 Broadway, 21st Flr, New York, NY 10038.

TESTIMONIALS
We display personal testimonials of satisfied users and customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at hello@suprapp.io.

THE SECURITY OF YOUR INFORMATION
We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. For example, we offer the use of a secure server for the Site and Services. All PII supplied by you to us via the Services is transmitted via Secure Socket Layer (SSL) and the Site via a similarly secure technology. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. You should be aware that Supr Clients may be able to track and review your Internet use and/or emails when you use certain of the Supr Client’s resources (i.e., from your office, or using a laptop or device furnished or provisioned by your organization). We cannot control these activities and are not responsible for any such activities by the Supr Client.

LINKS TO OTHER SITES
Our Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services, and we are not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information, we recommend that you carefully review the privacy policies of other websites and services that you access.

SOCIAL MEDIA WIDGETS
Our Services include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our Services. These features may collect your Internet protocol address, which page you are visiting on our Site, and may set a Cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing such features.

INTERNATIONAL TRANSFER
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

OUR POLICY REGARDING CHILDREN
Our Services are not directed to children under 13, and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13, we will take steps to delete such information from our files as soon as possible. The use of information collected through our Services shall be limited to the purpose of providing the service for which the Supr Client has engaged us. Supr is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Supr may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. In compliance with the Privacy Shield Principles, Supr commits to resolve complaints about your privacy and our collection or use of your personal information. 

QUESTIONS?
Please contact us at hello@suprapp.io if you have any questions about our Privacy Policy. Supr, 222 Broadway, 21st FloorNew York, NY 10038
Email: hello@suprapp.io 

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